Royal Movers

I should have known when I received a phone call that the movers where going to be over an hour late from my scheduled apt that my experience was going to be HORRIBLE. When the gentleman arrived I was optimistic until I spelled alcohol on one of the movers who claimed he had the flu and a backup was on his way. The moving started quickly; however, after watching one of the movers act carelessly we asked him if he could be a little more careful with our furniture as he had damaged trim work in two locations. His response was unprofessional. He would not stop making excuses, rude comments, and them apologizing for his behavior. He was acting like he was drunk! After an hour of the verbal abuse we called the company to ask about the backup and the real trouble began. We were told that there was no back up, he was not sick and we were being too picky that things will get damaged in a move. The drama continued with lies, yelling, and eventually a non Royal Movers employee came to relieve the employee who was acting out of control. In retrospect I wish I would have called the police to have him removed from our property. We had all of our belongings unpacked in our garage/drive way and as we were unpacking we had three damaged pieces of furniture. The company was very disrespectful with yelling and accusing of us wanting a free move. The unprofessionalism and lack of accountability with this company is shameful. I wish I would have read the poor reviews prior to my experience. I would have rather rented my own truck and done the move on my own then spend the money on this company.

Service cost: $400

Moving can be a rediculous task and very stressful! I completely disagree with some of the bad reviews listed here. If I were to have read the reviews here prior to booking a move with this local company I would have probably chose a different company. Luckily I called the company and used my own judgement and every thing worked out amazing! The manager Chaz had a professional manner and was very courteous with all of my rookie questions. My husband and I were going through a lot of problems and had to move quick, thank you kindly Royal Movers! Service was prompt and the movers even chose to move a piece of furniture that was not originally discussed for no charge. My cousin was supposed to come by and pick up a washer and was unable to retrieve it.

A will do business with them again and recommend all to call and use their own judgement! I have a feeling that there is high turnover rate in the moving business and that the movers know how much a review could help or hurt a business decide to bash the company?? Only my opinion.

My other quotes from the competitors sounded better but if you do the math the service charge covered fuel charges and the drive to and from- Compared to no service fee and the clock starts when they leave the business?? Those are the tricky sales slogans my husband told me to be aware of!!

Service cost: $75

WORST COMPANY I HAVE EVER ENCOUNTERED- The employees/owners of this company are rude,  30 year males with no business sense. They throw tantrums and say things that are inappropriate even outside of a professional environment. They have treatened my safety, told me to take it to court, and have told me that they take no responsibility for their own actions/ mistakes on the job. If they damage something while on the move, they do not take responsibility. DO NOT USE THEM- if you encounter any issues, they turn against you and yell, argue and fight verbally with you.   .

Service cost: $7000

I had to cancel my move out date due to personal issues. I had enough consideration to communicate with these people to let them know I didn't need them at the time, this guy Chaz answers the phone and starts telliNG me how their so busy and that I keep calling and they won't be able to fit me in because there to busy because I can't give them a date! Smh! He starts arguing with me what the heck!! I'm trying to give him business and he wants to argue with the customer. We'll I told him I read previous reviews and others stacting this same person CHAZ argues I don't recommend them they don't want your business they want to argue cause things are not in your control that's life  .

Service cost: $300

They were approximately 15 minutes late, but if they had a run after me they were hours late.  My move was scheduled for 1-3.  My daughter was having them pack things in the truck I hadn't scheduled.  This move was suppose to be for large furniture items. She was moving clothes, iron board, dishes, etc.. They informed her these small items take a lot of time. It took them from 1:15 (arrival time) to 6:00 p.m. to stop the clock.  We went to a storage unit in Allen Park, coming from Romulus, then to a home in Detroit.  I was very satifsfied.  I tipped which I usually don't do for furniture deliveries.  I had never used a company to move my daughter out her apartment.  Would do it again.  Just make sure only furniture is being moved and get the storage unit or apartment a couple of days before the move. It was suggested when I called about saving money and time by moving all my own small stuff.   Kim    .

Service cost: $431

This company is a joke. On the day of the move two boys Jason ( J bones) and another Jason came to move us. They were over an  hour late and once they got there one of the guys kept on running to the bathroom and they were taking breaks ALOT.  Once we got to our new home..once again back an forth to the bathroom and within an hour one of the guys went into the truck to make a phone call. I guess he wasn't feeling good and was trying to get a replacement to come out.  SO we started unloading the truck OURSELVES!! For an hour we did it..Then the two boys starting arguing and were about to get into a physical fight because the one guy wanted to finish the job . So finally at 430 the replacement came and they finished the job within an hour. I talked to the owner Chaz and he is one of the most disrespectful and rudest people I have met. Charged us $75 an hour and $75 for mileage was not worth it The Staff and owner very unprofessional and thugs..DO NOT USE ROYAL MOVERS!

Service cost: $75

Set up a time for the company to move my family.  I asked the owner if they packed too?  He told me that they did.  So I arranged for the company to move us.  When the 2 men got there - they told me I had too much stuff and would not move me!!  I was paying by the hour - not like they were not going to get paid.  The 2 men called the boss and he told them to leave!!  I talked to the boss and he got real angry with me about not telling them they had to pack my stuff too.  I told him I asked if you packed also and he said you asked that doesn't mean you needed us to pack too!!  If I didn't need them to pack me why would I ask if they pack too!! The boss was very unprofessional yelling at me.  He told his men to charge me $75 for coming out and leave.  I asked them to PLEASE at least take my large items and they not even do that!!  He sent 2 men to do a household of furniture!!  I was so upset by the time they left I was to be out of the house by that weekend and they left me hanging!!  I found another company that sent out 5 men to do the job and they also packed for me!!  The new company told me that they hear it happen alot - a company will not move a family cause they have too much stuff!! I would not recommend this company to anyone.

Service cost: $75

I recently moved from Riverview, MI to Livonia, MI and used Royal Movers for my move. They were great! They arrived at my previous residence not only on time but early and called to let me know exact ETA, which was wonderful. I asked to schedule and extra stop in between and they were more than accommidating and moved everything quickly and efficiently! The two men were also very personable and professional.
 
I would recommend this company to everyone! Thank you so much for making my move so wonderful and easy!
 
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Service cost: $350